Symptoms
- Users receive a message "No Server" when they attempt to open the Access Point
- QlikView Server Service is running in Windows service console
- QlikView Server Service is disconnected in QlikView Management Console
- Several Keberos errors may be found in Windows Event Viewer > System relating to time
Environment:
QlikView
The system time on the server is off by more than 5 minutes, preventing Kerberos authentication to work.
Resolution:
- Turn on ExtendedErrorLoggingMode in QlikView Desktop client. See: How-to enable Extended Error logging in QlikView Desktop or Internet Explorer Plugin Link
- Launch QlikView Desktop and try to connect to the QlikView Server using File - Open in Server
- Investigate the generated log file for the error message: Error Connect .\ClientAuthentication.cpp 160 Could not InitializeSecurityContext 1398 There is a time and/or date difference between the client and server.
- Once this was verified, ensure that the server's time settings are realigned